Shipping policy

Shipping

CURVA ships from Paris.

Each order is prepared with care and sent in secure packaging.
Pieces are made in small quantities and handled with attention before dispatch.

Processing time
Orders are usually prepared within 2–4 business days.

Delivery
Shipping rates are calculated at checkout based on destination and service.

Estimated delivery times:

France: 2–4 business days
Europe: 4–8 business days
Rest of world: 7–14 business days

Delivery times may vary during busy periods, customs checks, or carrier delays.

International orders
For orders outside the European Union, customs duties, import taxes, or local fees may apply. These charges are the responsibility of the customer.

Tracking
Once your order has shipped, you will receive a tracking link by email.

Lost or delayed parcels
If your parcel is delayed, please contact us at:

contact@curva-official.com

We will help review the shipment with the carrier.

 

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1. Keep the legal 14-day return right.
Online customers have a 14-day withdrawal right from the day after they receive the goods. A clause where the customer gives up that right is void.

2. Make the return conditions strict.
You can refuse a return if the item is worn, used, damaged, washed, marked, altered, missing tags, missing packaging, or returned late.

3. Make the customer pay return shipping.
That is allowed, as long as you state it before purchase. French official guidance says return shipping can be at the customer’s charge.

4. Require a written return request before they send it back.
A customer must clearly state they want to withdraw. Simply sending the item back or refusing delivery is not enough.

5. Inspect the item before refunding.
You can say the refund is made after the return is received and inspected.

6. Don’t offer store credit only.
You can offer store credit as an option, but you cannot force it instead of a legal refund.

Use this version: